Refund policy
Return & Refund Policy
Welcome to Xoratek.
We accept return requests within 14 days of receiving your order.
To be eligible for a return, the item must:
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Be unused
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Be in its original condition
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Be returned in its original packaging whenever possible
Certain items cannot be returned, including:
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Sale items
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Personalized products
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Products that have been used or damaged by the customer
To request a return, please contact us at:
Return shipping costs are the responsibility of the customer unless the return is due to:
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A defective item
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A shipping error
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A product damaged upon delivery
Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be issued to the original payment method within a few business days.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment status:
